Refund policy

Returns & Refund Policy

 

1. Overview

 

We take great care to ensure that our products meet the highest quality and safety standards. Due to the nature of products, we do NOT accept returns once an order has been delivered.

However, your statutory rights under Irish and EU consumer law remain unaffected. Where a product is faulty, damaged, or not as described, you may be entitled to a refund.

 

2. Faulty or Damaged Products

 

In accordance with the Consumer Rights Act 2022 (Ireland) and EU law, you are entitled to a remedy if your product is:

• Damaged during delivery
• Faulty or defective
• Not as described

 

If this occurs, you may request a refund (or replacement, where applicable).

 

 

3. Proof of Damage or Fault Required

 

To process a refund request, you must provide clear proof, including:

• Photographic or video evidence of the damage or fault
• Your order number
• A brief description of the issue

 

Claims without sufficient proof may be refused.

 

 

4. Reporting an Issue

 

You must notify us of any damage or fault within 14 days of delivery by contacting us at:

[OfficialGlowHaven@gmail.com]

Please do not dispose of the product until your claim has been reviewed, as we may require additional information.

 

5. Refunds

 

If your claim is approved:

• A refund will be issued to the original payment method
• Refunds will be processed within 14 days of approval
• Shipping costs will be refunded only if required by law

 

6. Non-Refundable Situations

 

Refunds will NOT be issued for:

• Normal wear and tear
• Damage caused by misuse or failure to follow usage instructions
• Change of mind

 

7. Your Statutory Rights

Nothing in this policy affects your statutory rights under:

• Consumer Rights Act 2022 (Ireland)
• EU Consumer Rights Directive (2011/83/EU)
• EU Sale of Goods Directive (2019/771)